On-the-job training experience is one of the best ways of imparting specific skills to your employees. Polishing the skills of your employees in real life day to day challenging situations, and keeping them engaged at the same time, can add value to your training program. And this is one area where Augmented Reality (AR) and Virtual Reality (VR) training truly shines out. Virtual Reality (VR) Training Platform Nowadays, VR is receiving more attention in the online training sector, thanks to devices such as Gear VR, and Oculus Rift. But, what is Virtual Reality Training? Basically, VR based training allows the trainee to explore a 3D environment that is related to the subject matter using a special audio-visual headset. The trainee is totally immersed in the simulation to the point that they start to respond to it just as they would in a real-life situation. Not only do the trainees acquire the relevant information concerning their job, but they start practicing their skills right away in a virtual world. This virtual setting makes learning truly interactive, immersive, and engaging. For example, if you have several coffee shops situated in different geographical locations, you can use VR to train your employees. Let’s say that you need your employees to improve their customer service skills. Using VR technology, you can create real-life situations with actual scenarios. In this case, create a 3D coffee shop, with customers of all sorts, where the employee needs to deal with unpleasant and even aggressive customers. Each scenario can be analyzed, and present the right way to deal with the situation if the employee didn’t handle it well. Unfortunately, AR implementation may be very costly and not doable for SME’s. These days, the main industries to embrace the VR technology are gaming and medical industries. The video games market was estimated to be worth 17 billion U.S. dollars in 2015, and is expected to reach over 20 billion by 2020. However, VR is not only fun and games; the healthcare industry is aiming at saving lives by allowing young interns to practice surgical procedures on virtual models rather than live patients. VR can also help patients to deal with fears of things like flying, and claustrophobia; soldiers also, with post-traumatic stress disorder (PTSD). Augmented Reality (AR) Training Platform AR allows you to add layers of digital content onto the physical world that your learners can view via an iOS or Android device. An AR platform creates a mind-blowing experience that enhances the learning experience, and redefines the learning space. Learners create Augmented Reality experiences on the subject matter to bring their learning to life using a mobile app, such as Anatomy 4D. For example, if one of your coffee shops’ technician is new and doesn’t know how to fix a certain equipment, an experienced technician in a different coffee shop can assist him without having to travel. Using both an AR app and his phone camera, the new technician can share a real-time video with the experienced technician, who then views the equipment via the AR app and guides the junior through the steps of fixing it. You can record such videos, and archive them for future training or reference. In this case, AR training not only reduces delay, but also saves you the cost of ramping up the number of new technicians who can tap the expertise within the organization, irrespective of the distance. The result is an effective real-life training from the experienced technician who can now concentrate on other important company activities since he doesn’t need to travel off-site. AR technology is much more affordable than VR, and it is less cumbersome to use. All you need is a smart phone or tablet which you probably already have. Some vehicle companies already supply their customers with an AR app where they can point the device at the engine, and relevant text appears on the screen, showing the inexperienced driver what is going on under the hood. It isn’t a secret that more engaged and motivated learners understand the subject better, and remember it longer. However, with emerging VR and AR technologies, the expected learning possibilities are endless. Sharon Stoerger, an author and professor at Rutgers University says, “These virtual world experiences also extend the boundaries of the traditional classroom where collective intelligence, as opposed to individual experience, becomes an important approach.”
AI applications are simplifying learning and development practices for professionals. With further evolution of Artificial intelligence, we can expect the deep learning experience to leap out of the two-dimensional constraints (put by a screen interface) and into a three-dimensional learning experience that will bring together the real and imagined in one place. How AI is changing the learning and development practice and culture of organizations - large and small. If you think about it, artificial intelligence definitely has the potential to revolutionize traditional learning and development practices and processes in companies across the world. The fundamental difference is that AI-powered learning platforms are not process driven but people driven. More importantly, it helps companies personalize learning experience at scale. Why Should Your Company Try AI-powered Training and Development programs? AI-powered training and development programs offer a range of benefits for employees and companies, including: 1. Personalized learning experiences AI-powered learning platforms can offer personalized learning experiences that are tailored to each employee's unique learning preferences and abilities. This approach can help employees learn more efficiently and effectively, which can lead to better performance on the job. Harvard Business Review (HBR) published an article about how AR (augmented reality) has already started to redefine the training, coaching and instructional part of the learning and development cycle. “Early AR adopters like DHL, the U.S. Navy, and Boeing have already discovered the power of delivering step-by-step visual worker training on demand through AR. AR allows instruction to be tailored to a particular worker’s experience or to reflect the prevalence of particular errors.” (Source: HBR, Why Every Organization Needs An Augmented Reality Strategy. Nov-Dec 2017, ) 2. Real-time feedback With AI, learners can receive real-time feedback on their performance, which can help them improve more quickly. This feedback can be based on their individual progress and learning objectives, which can help them stay focused and engaged. 3. Improved engagement By providing personalized and job-specific training, AI-powered learning platforms can help employees learn at their own pace and focus on areas where they need more assistance. This approach can help increase engagement and retention, while also improving learning outcomes. 4. On-the-job training AI-powered learning systems can provide employees with on-the-job training, which can help them quickly master new skills. This is particularly beneficial for employees in positions that require ongoing skill development. 5. Cost and time savings AI can automate many of the repetitive tasks associated with training and development, such as developing training modules and grading tests. This can help organizations reduce costs and save time, while also improving efficiency and productivity. 6. Performance Tracking and Evaluation AI-powered learning and development platforms can track an employee's progress and evaluate their performance. This information can be used to identify knowledge gaps and areas that require improvement. Performance tracking and evaluation can also help managers and HR personnel provide targeted support and feedback to employees, which can help them grow and develop their skills. 7. Better Decision Making AI-powered learning and development can help companies make better decisions by providing them with data-driven insights into their employees' skills, knowledge, and performance. This information can be used to identify areas where additional training is required or to evaluate the effectiveness of existing training programs. 8. Virtual Reality Training Virtual reality (VR) technology is another application of AI-powered learning and development. VR can create immersive learning experiences that simulate real-world scenarios. This can help employees learn and practice complex skills in a safe and controlled environment. For example, VR can be used to train pilots, surgeons, and firefighters. 9. Continuous Learning Continuous learning is becoming increasingly important in today's fast-paced business environment. AI-powered learning platforms can help companies create a culture of continuous learning by providing employees with access to on-demand learning materials. This can help employees stay up-to-date with the latest trends and technologies in their field. 10. Scalability AI-powered learning and development programs are highly scalable, which means they can be easily implemented across large organizations with diverse workforces. This is particularly important for companies with a global presence, as it ensures that all employees receive the same high-quality training regardless of their location or language. As we move towards an increasingly digital world, organizations must adapt to keep up with the rapid pace of change. In today's competitive business landscape, it is crucial for companies to invest in their greatest asset - their employees. That's where the power of AI comes in. As business leaders, we must recognize the potential of AI-powered learning and development programs in transforming the way we train and grow our employees. By leveraging the power of AI, we can personalize learning experiences, provide real-time feedback, improve engagement, and offer on-the-job training - all while saving time and costs. But the true value of AI-powered learning goes beyond the tangible benefits. It lies in the ability to create a culture of corporate learning and growth within our organizations. By prioritizing employee development and investing in their skills, we can foster a sense of purpose and fulfillment in our teams, ultimately driving better performance and results.
Knowledge management systems (KMS) have evolved out of their early days of recording and storing data. In the digital age, knowledge management software is decentralizing access to knowledge. By leveraging advanced AI and natural language processing technology, knowledge management software delivers comprehensive answers to complex questions in real time. Advanced knowledge management solutions like ShareLook IQ index vast amounts of data and organize it into a user-friendly format. The processing power of ShareLook IQ empowers businesses to make informed decisions through reliable insights. Everything You Need to Know about the Knowledge Management System. A knowledge management system (KMS) can be a software platform that can store, organize, interpret, and share knowledge and information. A KMS can take many forms, including a database, a wiki, a document management system, or a content management system. The primary goal of a business knowledge management system is to help an organization manage knowledge effectively, improve collaboration and communication, and drive innovation. Five Key Features a Knowledge Management System 2.0 Should Have. 1. Powerful Search Knowledge management software typically includes a powerful search function that enables users to quickly find the information they need. The search function can be customized to allow users to search by keywords, metadata, tags, and other criteria, making it easy to find relevant information. 2. Content Editing and Auditing KMS includes tools for content editing and auditing. Businesses can ensure that the data is accurate, up-to-date, and relevant. Furthermore, content can be audited for accuracy and relevance, and outdated information can be removed or updated as necessary. 3. Backup and Restore Facilities Backup (and restore) prevents data loss or corruption. This ensures that critical information is always available, even in the event of a system failure or other unexpected events. 4. Cloud Library Many knowledge management software solutions are cloud-based, and can be accessed from anywhere with an internet connection. This feature enables organizations to easily share information across different departments, locations, and teams, making it easier to collaborate and share knowledge. 5. Branding and Customization Knowledge management software solutions allow organizations to brand and customize the interface to match the company's branding and visual identity. This creates a seamless user experience and reinforces the organization's brand identity. Now, the knowledge management system is taking the biggest leap with ShareLook IQ. Knowledge Management System 2.0 With AI ShareLook IQ is challenging the frontier of knowledge management. ShareLook IQ brings advanced AI and machine learning technology to knowledge management software. It adds the ability to analyze the stored data and turn it into insightful answers to empower entrepreneurs, managers, and team members at all levels. Five Benefits of ShareLook IQ 1. Easy Access As a knowledge management system, Sharelook IQ is designed to help users manage and organize their information for easy access. Easy access also means you save time. We have decluttered the process of finding an insightful answer. It’s simple. You type a question or query and get an insightful answer. 2. Lean Operation For Customer Happiness Eliminate the steps to create lean operations. How? You can use ShareLook IQ as your customer agent or chatbot and instead of giving customers useful links, it can interpret the knowledge and present it into actionable solutions in the chat. No more your customers have to click the links, read the content, and construct an answer for themselves. Now, they just have to follow the steps. 3. Improved User Experience As a knowledge management system, ShareLook IQ is designed to provide a user-friendly experience that makes it easy for users to access and organize their information. This improves the user experience and makes searching for information a more enjoyable and stress-free experience. 4. Accuracy with Relevance Accuracy and relevance are crucial elements of ShareLook IQ. ShareLook IQ uses advanced algorithms and machine learning techniques to ensure that the information provided is accurate and relevant to the user's query. For e.g: Let's say there’s a tech error, and rather than going through the normal route of solving a tech error. You type the specific error message and ShareLook IQ provides you a list of potential solutions. 5. 10X Productivity It can remove steps in routine operational activities to gain efficiency. Once the knowledge base of the routine operational activities is stored in ShareLook IQ, it can decentralize access and make it available in one click. A store operator can feed stock data together with the seasonal trends in ShareLook IQ and it can analyze the data using the set parameters and give guidelines on when to order and how much. Essentially, it can transform itself into a stock management system. Finally, the more data ShareLook IQ can play with, the better it will perform. Five Takeaways: The Knowledge Management market is ripe to evolve. Knowledge management solution (KMS) 2.0 will harness the power of AI and machine learning to process data. KMS 2.0 will include the power of analysis and interpretation over storing and sharing abilities of the existing solutions. KMS 2.0 can transform the way a company scales its knowledge power. Early adopters will reap the biggest benefits because they will master new knowledge management tools before others do. CTA: We are launching ShareLook IQ in three months, join the waiting list to gain free access to our beta version.
Picking the top 11 is a challenge, and we understand the best is subjective. So, we used five broad factors to evaluate 92 knowledge management softwares available in 2023. The primary factor is the fundamental pros and cons of the softwares. Then, we added four secondary factors to make the evaluation much more rounded and complete. Our sequencing doesn’t represent ranking; they are listed alphabetically. Hereare six knowledge management softwares covered in depth, and the other five are covered in the next blog. Bitrix24 Bitrix24 Bitrix24 is an all-in-one collaboration software that offers a comprehensive suite of tools for managing, communicating, and working together effectively. The platform provides a unified hub for your projects, files, messages, tasks, and contacts, making it easy to access and organize all the information you need in one place. With Bitrix24, getting started is a breeze simply sign up for an account and invite your team members to join. The result is a seamless collaboration experience that enhances productivity and promotes teamwork. Features of Bitrix 24 Account Management Activity Dashboard Activity Tracking Activity/News Feed Agenda Management Billing & Invoice Call Conferencing Campaign Analytics Chat/Messaging Data Import/export Data storage management KPI Monitoring Messaging Media Library Pros and Cons of Bitrix24 Bitrix 24 has a number of pros and cons to consider. On the positive side, Bitrix 24 offers a comprehensive set of features to manage knowledge and training needs, including online courses, troubleshooting guides, and analytics, below are the pros and cons of Bitrix 24: Pros Extensive CRM module to track leads, and client data. Easy-to-use feature Interactive and intuitive application Value for money Cons Some features/tools may clutter the experience. The features can be simplified. Extracting reports is difficult. Business Type Small/medium-sized business Bitrix24 Ratings Below are the available ratings for Bitrix 24 on platforms like google, app store, and playstore: Google ratings - NA App store rating - 4 Play store rating - 4 Overall rating Value for money - 4 Ease of use - 3.5 Features - 4 Customer support - 4 Bitrix24 Pricing Model Bitrix 24 offers two pricing models for its users. You can try the free trial with basic features capable of managing knowledge for small businesses with ease. The second model is subscription-based, where users can select different plans based on their business requirements. Here are the pricing models available: Free Version - No Subscription - Yes Pricing Details Free Trial 30 days free trial with all the basic features. Cloud Basic: $61/mo Standard: $124/mo Professional: $249/mo On-premise Business: $2,990 (one-time license) Enterprise: $24,990 (one-time license) Bitrix24 FAQs When choosing to use an app, users are always interested in learning more about its features and functionalities as well as any possible problems or worries they might have. Here we have the five most asked questions in various forums and comment sections. See if your query has previously been addressed by looking below: Who are the typical users of Bitrix24? Large Enterprises, Mid Size Businesses, Small Businesses What languages does Bitrix 24 support? English only Does Bitrix 24 offer an API? Yes, Bitrix24 has an API available for use. What other apps does Bitrix 24 integrate with? Google drive, google docs, Paypal, Gmail, Microsoft 365, WordPress, Mailchimp, google analytics 360 What level of support does Bitrix24 offer? FAQs, Customer Forum, Email/Help Desk, Chat, and Knowledge Base ClickUp ClickUp ClickUp is a robust and versatile productivity platform that helps teams of all shapes and sizes to achieve their goals and bring their projects to fruition. With ClickUp, you can seamlessly manage your creative ideas, collaborate more efficiently, and unify all of your team's work in one centralized location. Whether you're in the tech industry or marketing, ClickUp is the go-to tool for streamlining your workflow, maximizing productivity, and turning your ideas into reality. Features of ClickUp ClickUp is a powerful and versatile platform that helps businesses manage their tasks and projects more efficiently. With its comprehensive set of features, it simplifies the task of compliance management and contact management. The customizable dashboard allows you to view and track tasks at a glance, while the customer journey mapping feature provides valuable insight into customer behavior, listed are the features: Compliance Management Contact Management Customizable Dashboard Customer Journey Mapping Document Management Document Storage Task management Task Scheduling Testing/QA Management ClickUp Pros and Cons: The benefits and drawbacks should be weighed carefully while choosing software. On the plus side, Clickup provides an extensive range of capabilities to manage knowledge and training needs, including online courses, troubleshooting tips, and analytics. The followings are the benefits and drawbacks of ClickUp: Pros Simplicity and intuitive UI Personalized views and task management Flexible working and creating projects Interactive application Cons: Tracking items can be hectic sometimes. Task and subtask management can be confusing. Overwhelming amount of features and you may not use 60% of them. Business Type Small/medium-sized businesses ClickUp Ratings Below are the available ratings for ClickUp on platforms like google, app store, and playstore: Google ratings - 4.7 App store rating - not available Play store rating - not available Overall rating Value for money - 4.5 Ease of use - 4 Features - 4 Customer support - 4 Pricing details Free Forever: 100MB storage Unlimited Tasks Unlimited Users Unlimited Plan: $5 user/month billed annually or $9 user/month billed monthly. Unlimited Storage Unlimited Views Unlimited Integrations Unlimited Reporting Guests and Permissions Goals Portfolios Custom Fields Send and receive emails 1,000 Automations/month View today's activity on Pulse (live overview) Business Plan: $9 user/month billed annually or $19 user/month billed monthly. All Features of Unlimited Plan 2FA and Google SSO Goal Folders Custom Exporting Private, Protected, and Default Views Workload Send and receive emails All Dashboard widgets 10,000 Automations/month View historical data on Pulse (live overview) Extra guests Enterprise Plan: Contact Sales for Pricing All Features of the Business Plan Single Sign-On (SSO) Contract Review & HIPAA Increased API limits Custom Onboarding Dedicated Success Manager Advanced Permissions 100,000 Automations/month Send and receive emails ClickUp FAQs Here the FAQs cover the five most asked questions: Who are the typical users of Clickup? Large Enterprises, Mid Size Businesses, Public Administrations, and Small Businesses What languages does Clickup support? English Does Clickup offer an API? Yes, Clickup has an API available for use. What other apps does Clickup integrate with? Google Workspace, Trello, DocuSign, Asana, Jira, Evernote teams, Google Calendar, Microsoft Sharepoint, Lucidchart, Google maps, Miro, Microsoft Outlook What level of support does Clickup offer? FAQs/Forum, Email/Help Desk, Chat, Knowledge Base Confluence Confluence Confluence is a perfect example of knowledge management software (KMS) that promotes knowledge-sharing and collaboration among teams. It lets you create and share dynamic pages to work on any project or idea together. The tool provides spaces to structure and organize work, enabling every team member to access the information they need to perform at their best. Features of Confluence Confluence offers a diverse range of features that can make collaboration and team management a breeze. With its easy-to-use interface and simple navigation, you can quickly set up meetings, create surveys, and polls, and share your screen for presentations. Its video conferencing and real-time chat capabilities allow for seamless communication and easy collaboration. Below are the listed features of confluence: Meeting Management Activity/News Feed Survey/Poll Management Screen Sharing Video Conferencing Real-Time Chat Employee Database Blogs Employee Photos Newsletter Management Confluence Pros and Cons: On the positive side, Confluence offers a comprehensive set of features to manage knowledge and training needs, including online courses, troubleshooting guides, and analytics, below are the pros and cons of confluence: Pros Affordable Pricing Easy documentation and management Simple UX Search works great Cons: Can be overwhelming for new users Business Type Small/medium-sized business Confluence Ratings Looking at user reviews, Confluence has an impressive rating of 4.7 on Google. While there are no ratings available on the App Store or Play Store, it's clear that Confluence has a loyal following among its users who appreciate its functionality and ease of use. With such positive reviews, it's clear that Confluence has made an impact in the world of business management software. Google ratings - 4.7 App store rating - not available Play store rating - not available Overall rating Value for money - 4 Ease of use - 4 Features - 3.5 Customer support - 4 Confluence Pricing Options Confluence offers two pricing models for its users. The first one is a free version with limited features and functionalities to start. The second model is subscription-based, where users can select different plans based on their business requirements. Here are the pricing models available: Free Plan Subscription Pricing Overview The price starts from $149 per month Confluence FAQs Who are the typical users of Confluence? Large Enterprises, Mid Size Businesses, Public Administrations, Small Businesses What languages does Confluence support? Confluence supports the following languages: English Does Confluence offer an API? Yes, Confluence has an API available for use. What other apps does Confluence integrate with? Google Workspace, Trello, DocuSign, Asana, Jira, Evernote teams, Google Calendar, Microsoft Sharepoint, Lucidchart, Google maps, Miro, Microsoft Outlook What level of support does Confluence offer? FAQs and Forum, Email/Help Desk, Chat, Knowledge Base Document 360 Document 360 Document360 is an online platform designed to assist businesses in creating and managing their own knowledge base to provide self-service support for their customers. It offers a range of features such as content management, problem-solving assistance, discussion forums, and product cataloging to facilitate collaboration and efficient publishing of information. It caters to businesses across various industries and aims to streamline the process of providing comprehensive support to customers. Document 360 Features With these features, you can create a complete knowledge or content management system to build and offer your online self-service center. With its user-friendly interface and advanced features, Document 360 offers a comprehensive solution. Here's a drop-down list of the features of Document 360: Categorization/Grouping Collaboration Tools Commenting/Notes Content Library Content Management Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Pros and Cons of Document360 Pros Powerful Search Can be used as both an internal & external knowledge base Complete access control Data privacy Easy-to-use and customizable dashboard Cons The import function doesn't work for Microsoft Word and CHM Minor bugs and lags are encountered while editing or saving Some features are missing Business Type Small/Medium sized businesses can use it. Document360 Ratings Below are the available ratings for Document 360 on platforms like google, app store, and playstore: Google ratings - 4.7 App store rating - not available Play store rating - not available Overall rating Value for money - 4.5 Ease of use - 4.5 Features - 4.5 Customer support - 4.5 Document360 Pricing Options Document 360 empowers its users with two pricing models, ensuring that all sizes of businesses can leverage its innovative features. The first pricing model is the "Free Plan," which is perfect for small businesses looking for a basic platform to manage their documentation needs. Although this plan comes with limited features, it's still a valuable option for companies with minimal requirements. The second pricing model is the "Subscription Plan," where users can choose from different plans according to their business needs. The platform offers a free trial to its users, providing them with a hands-on experience of its comprehensive features before committing to a subscription plan. Here are the pricing models available: Free Plan Subscription Free trial Pricing Overview The price starts from $149 per month Document360 FAQs Users are always curious about the features and functionalities of an app, as well as any potential issues or concerns they may have before committing to using it. Here are the top-picked FAQs. So, take a look below and see if your question has already been answered. Who are the typical users of Document 360? Large Enterprises, Mid Size Businesses, Public Administrations, Small Businesses What languages does Document 360 support? English Does Document 360 offer an API? Yes, Document 360 has an API available for use. What other apps does Document 360 integrate with? Zendesk Suite What level of support does Document 360 offer? FAQs and Customer Forum, Email and Help Desk, Chat, Knowledge Base Flowlu Flowlu Flowlu is a comprehensive business management platform that offers a range of tools and functionalities to help streamline and optimize various aspects of your business. At its core, Flowlu is a CRM (Customer Relationship Management) system that allows you to manage and track interactions with customers and clients, automate sales processes, and gain insights into your business performance. What is different from other CRM and KMS? Flowlu is not your typical CRM and KMS. What sets Flowlu apart from other business management platforms is its unique combination of features and functionalities. In addition to providing a robust CRM system that helps you manage customer interactions and sales processes, Flowlu also supports the record-keeping of financial data, allowing you to gain insights into your business's financial health and make data-driven decisions. Features of Flowlu: Flowlu offers a range of features designed to help businesses manage and optimize their operations. The cloud-based CRM makes it easy to manage leads and contacts, as well as track new sales opportunities. Additionally, Flowlu allows users to manage projects from desktop or mobile devices, enabling greater flexibility and productivity, and more features are listed below: Cloud-based CRM Easy to manage leads and contacts Easy to track new sales opportunities Allows to manage projects from desktop or mobile devices Real-time team collaboration Instant messaging and notification Easy generating invoices Sending payment reminders to clients Online mind maps creation Agile project management tools to plan, track and release projects Let’s dive into the pros and cons of the Flowlu: Pros: Comprehensive features Agile project management feature Financial management and invoice generation feature Cons: UI can be upgraded (in some cases the interface is unintuitive) Expensive Business type: Flowlu's capability, it's accessibility, low cost, and powerful search capabilities more than makeup for its cons. For small to medium-sized firms with teams of between 5 and 20 employees, a platform is a great option. Small and medium-sized business Flowlu Ratings: Flowlu is a popular business management platform that has garnered mixed reviews from users. At the time of writing, there are no reviews yet on the Play store. It's worth noting that ratings can vary depending on individual experiences and preferences, so it's always a good idea to try a platform out for yourself and see if it meets your specific needs and requirements. Regardless of the ratings, Flowlu remains a popular choice for businesses looking for a comprehensive and integrated business management solution. Google rating: 3.5 App store: 4.8 Play store: no reviews yet The rating according to User experience Flowlu has received mixed ratings from users, with some areas performing better than others. In terms of ease of use, the platform has received a rating of 3.5, suggesting that some users may find it slightly difficult to navigate or access certain features, below is the overall rating: The ease of use = 3.5 Customer support = 4 Value for money = 4 Functionality = 4.5 It can make the app more user-friendly and intuitive. Flowlu Pricing Models: Flowlu offers two main pricing models: a free version and a subscription-based model. Free and Subscription The free version of Flowlu offers a limited set of features, including task and project management, team collaboration, and basic financial tracking. This version is suitable for small businesses or individuals who need basic tools to manage their day-to-day tasks and projects and supports 2 users only. For users who require more advanced features, Flowlu offers a subscription-based model. The pricing for this model varies depending on the number of users and the features required. They have introduced their business model which consists: For Business tier: $59 per month Supports 16 users The feature of adding an external knowledge base functionality is available Top Five FAQs for Flowlu Who are the typical customers? Freelancers, Large Enterprises, Mid Size Businesses, Non-Profit, and Small Businesses What language does the app support? English only What devices are supported? Android, iPad, iPhone Is API integration available? Yes, it provides easy API integration. What are the apps Flowlu integrates with? Pebbly Connect, Zadarma, Microsoft Outlook, PayPal, Jira, Calendly, Gmail, Google Drive, Stripe, Google Calendar, JivoChat, Mailchimp, Twilio, Zendesk Suite HelpCrunch Helpcrunch HelpCrunch provides a visually pleasing and user-friendly interface that adapts seamlessly to the requirements of businesses of all sizes. Whether you're a small enterprise or a large corporation, HelpCrunch is the perfect solution for managing customer service. In addition to its intuitive design, the platform boasts a chat feature that makes it ideal for those just getting started in customer service management. With HelpCrunch, you can easily scale your operations and provide exceptional customer support to drive your business forward. Features of HelpCrunch HelpCrunch offers an extensive range of features designed to help businesses manage their customer communication needs seamlessly. With HelpCrunch, businesses can take advantage of its intuitive user interface to manage their communication with customers effectively, below are the listed features of HelpCrunch: API Access Controls/Permissions Alerts/Escalation Alerts/Notifications Appointment Management Auto-Responders Automated Routing Call Center Management Canned Responses Cataloging/Categorization Chat/Messaging Chatbot Collaboration Tools Communication Management Contact Database HelpCrunch Pros and Cons Pros Easy to configure Easy integration with iPhone Easy to track all chats and users Can send an email directly to non-app users The live chat feature functions the best Cons Customer service can be made prompt Improvement in UX/UI is recommended Business Type Small/medium-sized business HelpCrunch Ratings Below are the available ratings for HelpCrunch on platforms like google, app store, and playstore: Google ratings - NA App store rating - 3.5 Play store rating - NA Overall rating Value for money - 5 Ease of use - 4 Features - 3 Customer support - 3.5 Pricing details of HelpCrunch HelpCrunch offers two pricing models for its users. The first one is a free version, which comes with limited features and functionalities but is still a good option for small businesses with basic needs. The second model is subscription-based, where users can select different plans based on their business requirements. Here are the pricing models available: Free - Not available Subscription - Yes, the price starts from $15/month/user Some FAQs for HelpCrunch Who are the typical users of HelpCrunch? Large Enterprises, Mid Size Businesses, Public Administrations, Small Businesses What languages does HelpCrunch support? English Does HelpCrunch offer an API? Yes, HelpCrunch has an API available for use. What other apps does HelpCrunch integrate with? Slack, WordPress, Google Analytics 360, Zapier, Pipedrive, Adobe Commerce, DelivAp What level of support does HelpCrunch offer? FAQs/Forum, Email/Help Desk, Chat, Knowledge Base Each one of the six knowledge management software is capable of handling business knowledge management requirements - simple to complex. In Top 11 Knowledge Management Software (KMS) in 2023: Part 2, we will cover the rest of the five knowledge management software. At the end we will hand-pick three KMS, we liked.